Cancellation Policy

Standard experiences

• More than 48 hours before the start time: cancel free of charge, refunded in full to the original payment method.
• Between 24 and 48 hours: 50% of the experience value is retained.
• Under 24 hours, or non-arrival: no refund, as operator and staffing costs have been committed.

Charters, aircraft and multi-day packages

• More than 14 days before departure: full refund less any non-recoverable third-party deposit, which is disclosed to you before booking.
• Between 7 and 14 days: 50% retained.
• Under 7 days: no refund. We will always attempt to resell the slot and will refund whatever we recover.

Weather and safety stand-downs

If an operator stands down for weather, sea state or any other safety reason, you may reschedule at no cost or take a full refund including any deposit. This applies however close to departure the decision is made.

Where only part of an itinerary is affected, only the affected element is refunded or rescheduled.

Changes you request

Date changes requested more than 48 hours ahead are made free of charge subject to availability. Inside 48 hours a change is treated as a cancellation and rebooking under the schedule above.

How to cancel

Message your concierge directly, or contact us on +971 56 362 0598 or concierge@dunego.co quoting your booking reference. Refunds are issued to the original payment method within ten business days of confirmation.